Skip to main content
Marketplace Help Center home page Marketplace
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Marketplace
  2. Customer Order Experience FAQ
  3. General

General

  • Why hasn't my order arrived yet?
  • How do I return this order?
  • My order arrived damaged/spoiled. How do I get a refund?
  • Can I exchange an item?
  • Can I track an order?
  • How do promo codes work?
  • Do you have guest checkout?
  • My email address is wrong so I don't see emails. What should I do?
  • Can I change my shipping address after I place an order?
  • Do you offer expedited shipping?
  • I received part of my order, where are my other items?
  • My order is marked as "delivered" but I do not see my packages.
  • Do you ship to APO/AFO addresses?
  • What are your shipping options?
  • Where do I find the receipt for my order?
  • How are taxes calculated?
  • Are there pre-authorization charges?
  • How do I edit/cancel an order?
  • Do you run promotions?
  • Do you offer gift cards?
  • What payment options are accepted?
  • Can I ship an order to multiple addresses?
  • How is my card charged?
  • Do you offer gift settings such as gift messages or gift wrap?
  • How do I find my order history?
  • How does ordering on PublicSquare work?
  • What businesses are currently compatible with the PublicSquare checkout?
  • Refund Processing Time
  • Can I make a wishlist or registry?
Marketplace
Powered by Zendesk